X-Ray Your Clients: Build Your Business By Listening For What Clients REALLY Want September 13, 2012

Do you want to make your business interactions smoother and more effective? Have you ever reached an impasse with colleagues, clients, a family member or person on the street? Do you wish you had more tools to get clarity with your clients so you can move ahead with your actual work for them?

Leave mindreading to someone else and attend the X-Ray Your Clients workshop to gain valuable skills including:
• New concepts and a four-step model to apply in conflict scenarios
• Ways to improve communication by making clear assessments of what is being heard when in the midst of a difficult conversation
• How using a needs-based language creates a climate of collaboration and trust

Whether you are seeking to resolve lingering conflicts at work or home or to effectively fulfill client requests, learning these strategies and models to explore and understand the unspoken needs of those around you will put you at an advantage – and you’ll experience more ease and clarity, knowing exactly what those around you want. Join

Dian Killian, PhD, author, internationally-acclaimed facilitator, and founder and lead trainer of the Center for Collaborative Communication, as she shares effective strategies you can use in the midst of conflict to focus on shared values. Win!

Official Website: http://ingoodcompany.com/events/x-ray-your-clients-build-your-business-by-listening-for-what-clients-really-need/