Come down to digital-telepathy's office on Wednesday, April 16 at 8:30am for a FREE workshop discussing the topic of using Social Media tools to improve customer relationships.
One of the keys to customer retention and loyalty is customer engagement. Social media and customer-driven content can provide another channel to learn from and interact with customers, both commercial and consumer. You will walk away from this session inspired by some of the best practices in combining social media and customer retention.
Featured presenter, Becky Carroll has been passionate about the customer experience for over 20 years. In 2005, Becky founded Petra Consulting Group, a strategic consultancy helping companies grow through lengthening and strengthening customer relationships. Through her work with companies such as HP, Electronic Arts, and Ford, as well as local San Diego companies, Becky has spent a lot of time improving customer experiences, driving increases in marketing results, and helping companies re-think their customer service and support.
Sign up for digital-telepathy's FREE Customer Loyalty workshop and be a part of a unique and expert-advised conversation on how to leverage Social Media tools and online engagement to turn around your business and take you customer relationships to the next level.
Official Website: http://www.dtelepathy.com/events/web-workshop-led-by-becky-carroll
Added by digitaltelepathy on April 2, 2008