2970 5th Ave, Suite 340
San Diego, California 92103

Come down to digital-telepathy's office on Wednesday, April 16 at 8:30am for a FREE workshop discussing the topic of using Social Media tools to improve customer relationships.

One of the keys to customer retention and loyalty is customer engagement. Social media and customer-driven content can provide another channel to learn from and interact with customers, both commercial and consumer. You will walk away from this session inspired by some of the best practices in combining social media and customer retention.

Featured presenter, Becky Carroll has been passionate about the customer experience for over 20 years. In 2005, Becky founded Petra Consulting Group, a strategic consultancy helping companies grow through lengthening and strengthening customer relationships. Through her work with companies such as HP, Electronic Arts, and Ford, as well as local San Diego companies, Becky has spent a lot of time improving customer experiences, driving increases in marketing results, and helping companies re-think their customer service and support.

Sign up for digital-telepathy's FREE Customer Loyalty workshop and be a part of a unique and expert-advised conversation on how to leverage Social Media tools and online engagement to turn around your business and take you customer relationships to the next level.

Official Website: http://www.dtelepathy.com/events/web-workshop-led-by-becky-carroll

Added by digitaltelepathy on April 2, 2008



Attended this workshop. Becky Carroll gave a good presentation with great examples of companies (small to large) embracing social web. Also, talked about how to offer quality online customer support. The discussions were open and collaborative. Looking forward to another workshop.

Johnny Negretti