How often have you found web applications that don’t deliver what you want or are so badly designed they’re frustrating to use? User centred design is the discipline used to discover a meaningful proposition and create a user experience that customers will thank you for. Andrew will describe current best practice and share his own successes and failures from nine years of pushing the boundaries.
Andrew Lamb, Service Design Manager at Directgov is an e-business development specialist who has worked in every web discipline. Previous to his role at Directgov, he was accountable for the customer experience and delivery of NorwichUnion.com, RAC.co.uk and BSM.co.uk.
Official Website: http://www.londoncentral.bcs.org/events/register.php?today=20081016
Added by stewsnooze on October 2, 2008