UPCOMING WEBINAR – Top Industry Analyst Presents Voice of the Customer Best Practices October 13, 2009

Top Forrester analyst, Bruce Temkin and Overtone, an integrated provider, will panel a joint discussion on Voice of the Customer (VoC) best practices as well as present case studies of leading companies who have successfully implemented this strategy into their business model.

Webinar Description:

“Voice of the Customer Best Practices Across Multiple Channels”
Understanding the customer experience at every brand touch point including the broader social media is challenging. If you could understand the Voice of the Customer across all channels, you could optimize loyalty and overall customer lifetime value. Forrester Research Analyst, Bruce Temkin, will present the latest findings within their customer experience index across industries as well as best practices for implementing a VoC program within your business. Overtone’s CEO, Craig Brennan, will present case studies of top ranked companies who have successfully implemented a VoC program to drive customer experience improvements.

Official Website: http://www1.gotomeeting.com/register/976269304