Understanding Human Behavior March 31, 2009

BENEFITS:
This seminar will improve your leadership and management abilities by understanding yourself and others better.

OUTLINE:
- How Attitudes Influence Employee Behavior
- How attitudes are developed
- Two ways attitudes affect behavior
- How to improve employee attitudes
- How Employee Needs Influence Behavior

- Needs we inherit
- Needs we learn
- What are my major needs
- How to Deal with Employee Frustration

- What happens when needs are frustrated?
- What causes needs to be frustrated?
- How to Understand People Through Giving and Receiving

- How willing am I to give feedback?
- How Receptive am I to feedback?
- How Perception Influences Behavior

- What is perception?
- What causes perceptual differences?
- How to Understand Self

- How do others perceive me?
- How do I relate to others?
- Do I tend to be an extrovert or an introvert?

Official Website: http://cmd.wichita.edu