Separating user experience from the overall customer experience breaks the integrity of the customer experience, resulting in lower acquisition and retention rates. Customers need a complete and consistent experience that includes every touchpoint, starting with your website, marketing campaigns, and sales reps and proceeding through registration, support, upgrades and ongoing marketing.
Join Sarah Kling, user experience design expert and CEO of UEVision, to learn how to keep your customer experience whole by successfully weaving the user experience into every phase of your customer experience:
* Pre-Sales - ensuring the initial online contact is consistent with your pre-sales efforts, whether they are through marketing campaigns or direct selling.
* Customer Acquisition - making the customer registration or conversion effort super simple.
* Ongoing Customer Marketing - caring for your customers in an ongoing and proactive manner using effective user experience.
From when a prospect first sees your website to fulfilling their order to the end of the product life, we'll show you real-life examples of companies that do each phase well - and ones that don't. We have experience working with hundreds of clients to deliver the perfect user experience, and we'll show you how integrating the user experience at every touchpoint can dramatically increase your customer conversion and retention rates.
Space is limited so register today for this free educational and interactive webinar presented by Sarah Kling, CEO, UEVision, a leading San Francisco user experience design firm. Be sure to register even if you can't attend live as everyone registered will receive a link to the recording.
RSVP: Register by October 5th, 2009 (space is limited; all participants receive the recording so register even if you can't attend the live event)
Free (you must register by October 5th, 2009 (space is limited; all participants receive the recording so register even if you can't attend the live event).
Official Website: http://www.uevision.com/webinars.html
Added by FullCalendar on September 27, 2009