The ITIL® framework - “Change alone is unchanging” December 13, 2007

The Information Revolution is transforming the nature of business. The ITIL® framework has become the most widely accepted approach to managing IT service quality and costs in a context of ever changing business requirements and increasing expectations.

Adopted and adapted by organisations of all sizes and sectors around the world, ITIL has become the de facto standard for IT Service Management.

Mark Flynn will explain the nature of the ITIL material and qualifications - ITIL origins and credentials, scope, key concepts and the benefits, costs and risks of adopting an ITIL approach.

For the ITIL experienced in the audience, this will be a useful introduction ITIL V3 which was launched earlier this year.

Attendees can expect an informative, engaging and enjoyable presentation.

Mark Flynn, founder of ITIL Consultancy organisation, Felix Maldo Ltd, has spent 21 years in the IT industry. Since 1993, he has operated exclusively in the ITIL arena, as a practitioner, trainer and consultant. He has delivered ITIL events on clients’ sites throughout the UK, Europe USA and the Far East. He is a regular presenter at professional seminars sand conferences.

ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

Official Website: http://www.merit.org.uk/events/showevent.asp?recordid=140