Start a UX Movement at Your Company October 28, 2009

Selling user experience for internal corporate systems--where overall user experience standards are often lower than external-facing systems--can be an incredibly difficult challenge. Brian will showcase strategies and tactics to help start and keep a user-centered movement inside your company. Brian spent several years developing Web-based applications and then employing user experience methods with internal systems while successfully evangelizing user experience at Pfizer, Inc.

Brian Phelps has been designing and researching systems for more than 10 years, with over 8 years of experience in user-centered design techniques, including usability testing, heuristic evaluation, user interface design and development, field usability studies, and contextual inquiry. Among the products and services Brian has evaluated as a consultant at Tec-Ed are consumer-oriented wireless phone websites, an in-home wireless hardware product, Web-based educational systems, a volunteer organization’s website, e-commerce workflow, virtual desktops, a test authoring system, and alternative Web-based survey designs. His clients include Campbell-Ewald, McAfee, ETR Associates, VMware, Nextivity, McGraw-Hill, Seagate, Chrysler, IEEE, RightNow Technologies, The American Academy of Ophthalmology, and Monarch Teaching Technologies. Prior to joining Tec-Ed, Brian was a user experience researcher, designer, and evangelist at Pfizer, Inc. where he designed Web-based applications and acted as the user experience lead for more than 15 projects.

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