1855 S Grant Street #100
San Mateo, California 94402-2667

In 2009 Social Media crossed the chasm and became an important element of integrated marketing and PR. Today, while many consumers expect Twitter to be an always on customer service channel, there are still many more who don't yet 'get' Twitter or understand why Social Media is important.

So what advancements will 2010 bring? How will consumer expectations evolve? How will brands adapt to the changing needs of a market empowered by Social Media? Will we see the democratization of the net or the birth of more 800 pound gorrillas? Is it getting easier to use or will it be more challenging? What will suprise and delight? What will fizzle and fail? Will 2010 be the year of Social Media or will people be so overwhelmed by the amount of information that they tune out and turn off?

Official Website: http://sfsvjan10.eventbrite.com/

Added by jfouts on January 12, 2010

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