Root Cause Analysis: Find the Right Problem to Solve October 3, 2012

1.5 Strategic / General Recertification Credits

Root Cause Analysis (RCA) first entered the lexicon of HR through the field of occupational safety and health. Now a common investigatory tool for identifying the underlying causes of why an accident or near miss occurred, RCA presents a universal method for identifying and preventing any organizational problem - including those involving HR issues.

Find out how RCA can be used, for example, to explain why a particular facility has experienced several harassment claims, or why a high rate of employee error takes place despite adding training programs and conducting regular performance reviews. You'll also learn how to:

* Identify the different options for conducting RCA
* Avoid the misuse of RCA - potentially resulting in substantial liability
* Examine the pros and cons of using RCA
* Explore a promising development - the use of root systems solutions analysis (RSS)

About the Presenter
Ellen M. Papadakis, Counsel, Nixon Peabody LLP specializes in defending and counseling employers on employment related matters in a broad range of industries such as healthcare, supply chain management, technology, aerospace, grocery and retail. She also advises and defends clients with regard to third-party disability access claims under the Americans with Disabilities Act and California law. In addition, Ellen has extensive experience in general commercial litigation matters, including areas of insurance coverage, contract, products liability and patent infringement. She holds a J.D. from Northwestern University School of Law and a B.A. from Northwestern University.

Official Website: http://www.nchra.org