MDHUB Seminar 'If you are not looking after your customers, who is?' February 10, 2010

Fiona Mulliner of Jumpstart Design will be joined by Sharon Knight of Success Limited for a session which will focus on how to create the best customer experience and what to do when clients drive you crazy.

Sharon works with businesses to help them improve their customer service, using techniques such as mystery shopping to identify gaps in their customer service and ways of providing what customers really want.

Topics covered in this session include:

- What makes great customer service and why does it matter?
- Adding value to your customer experience – key do’s and don'ts
- When customers drive you crazy – and what to do about it
- Using customer feedback to grow your business

The seminar will include case studies and plenty of Q&A time to get the audience involved.

For further information or to reserve a seat contact Alex on 01273 311 220 or [email protected]

Official Website: http://www.hub100.org/