Managing Conflict with Angry People Workshop - 7 Hours October 18, 2010

Who: St. Stephen’s Community House - Conflict Resolution Service
Dates: Oct. 18, 2010
Where: Toronto, ON

This one-day workshop is designed for those who want to improve their ability to communicate and handle conflicts with angry people in work and social settings. Participants will learn how to manage tense situations and resolve conflicts quickly. The workshop includes:

• How to prepare when expecting a conflict situation
• The dynamics of conflict escalation
• De-escalation skills, techniques and practices
• The concepts of win/win or interest-based problem solving
• How to respond to blaming statements
• How to help people feel heard and to clarify the situation
• How to give information in ways that won’t lead to defensiveness
• How to set boundaries effectively and respectfully
• Strategies to deal with different stages of anger
• Tips on how to respond to people having a mental health crisis

The fee for the workshop is $200*.
* We provide group discounts and a sliding price scale for individuals and/or organizations with limited budgets.

For workshop registration or more information about our services contact us at (416) 925-2103 x 253 or [email protected]