Managing Conflict in the Workplace April 1, 2011

Conflict is defined as tension between two opposing forces. Individuals have their own values, needs, interests and resources -- and sometimes they clash with others. Although it is a natural and inevitable part of work life, conflict is not always negative or destructive.

When handled appropriately and constructively, conflict can contribute to organizational learning, improve interpersonal relationships and amplify productivity. Understanding different conflict styles increases your ability to resolve conflict quickly and in a less intense manner. Discover the secret to deciphering an individual's underlying motive, and learn to:

Analyze sources of conflict and identify personal reactions to them

Resolve conflict using a systematic process of finding a win-win agreement

Adjust communication and adopt a listening stance into the interaction

About the Presenter
Always fun and never too serious, Jerry Ervin is the bouncing ball of energy behind Paragon Strategies. As founder and President of the company, his primary responsibilities include business development, strategic partnership, program creation and making everyone happy. Prior to creating Paragon Strategies, Jerry had spent 13 years in advertising business development where he formulated and executed successful marketing programs for dot.com businesses. Jerry has presented to countless organizations, including the San Francisco Small Business Development Center, Wells Fargo, Organic and Southwest Airlines.

Official Website: http://www.nchra.org