Maintaining ISO/IEC 20000 Seminar December 4, 2008

ISO/IEC 20000 is the International Service Management Standard that enables IT organisations to ensure and prove that the services they provide are aligned to globally accepted best practices.

Official Website: http://www.itsmf.co.uk/itsmf_viewEvent.aspx?id=2119&hash=e31da0313e7d13f0657558a04790362071a1dc76