London - Certified Process Professional Series - Learn and experience the most practical and successful toolkit for business process change June 8, 2009

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The
Certified Process Professional (CPP) Program takes BPM Training to an entirely
new level.
This premier WORKSHOP is designed for those seeking professional skills in
process management, process improvement, process alignment and innovation. These
are the Advanced BPM Methods and Techniques that Deliver!

Uncover Process Improvement
opportunities in just hours
Identify Actions that will
reduce process inefficiency by 30% to 60% within 90 days of deployment
Delight your Customers
(making them your biggest advocates) through Successful Customer Outcomes
Innovate to compete, set the
market trend and even dominate your industry

The
Certified Process Professional program builds your competency in delivering
these essential benefits in literally everything you do. Unleashing the power
of process in your organization today.
CONTENT
A dynamic and comprehensive approach to creating and managing enterprise
processes that deliver sustained high performance, encompassing the full range
of management systems and practices. Content based on the experiences of
hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing
research. Download the brochure.
WHO
SHOULD ATTEND
Senior executives, operating managers, process owners, resource managers,
members of process design teams and program management offices, functional
managers, key front-line personnel, and everyone else with a stake in getting
the most out of business processes.
RESULTS
Course attendees will learn how to:

exploit process management
for triple crown* benefits with sustained high performance
develop performance metrics
for end-to-end processes
link processes to enterprise
business goal
coach and align people for
performance and process management
improve business performance
immediately (15-40% within 90 days) and
establish a method to
sustain continuous improvement
(annual improvements 15-20%)
achieve the tactical and
strategic payoffs of process

*triple
crown = reducing costs, enhancing service and improving revenues at the same
time
WHAT YOU
GET

Hands-on
instructor-led WORKSHOP by world recognized Coach

All
Materials electronically (for your own internal use) and online support

SIX BPM
Toolkits (comprehensive templates and resources) to take away

Certification
as a Certified Process Professional (CPP) Levels 1 , 2 and 3 (practitioner,
professional and master)

Membership
in the worlds premier Process & Professional business club

Unique
one to one telephone support (dedicated telephone number)

Simply
the most ADVANCED TECHNIQUE for process improvement; typically producing
extraordinary improvement results on processes in LESS THAN 90 DAYS

LEVEL ONE Introduction to Business Process Management
Learn to Apply process diagnostics to existing processes, calculate causes of
work and points of failure, and identify actions that can be taken to improve
them. Develop a structured approach accessible by everyone in the organisation
to enable immediate and significant performance improvements. Create a
sustainable operational and strategic method suitable for both dramatic and
steady state improvements.

Apply process diagnostics to
any existing process or service.
Understand and identify
moments of truth, breakpoints and business rules
Determine the magnitude of
the points of failure performance factor and causes of work performance
factor of the process.
Calculate the points of
failure causes of work performance factors then graph it on the maturity
scales.
Identify actions that can be
taken to improve the process.
Identify actions that will
significantly reduce the process points of failure and causes of work of
the process.
Identify actions that can be
completed in less than 90 days (often much less).
Analyze the benefits versus
cost (resource/time/degree of change) for each action
Clearly identify low
hanging fruit actions that require minimal investment versus return
Apply process diagnostics to
a customer focused (SCO) process.
Determine the points of
failure performance and causes of work performance process factors.
Conduct the risk assessment
on the business and customer including
Identify actions that can be
taken to improve the process.
Review the various
techniques and approaches to improving process (useful internal
materials), and
Understand and apply the
Customer Expectation Management Method (CEMMethod) as an Advanced Process
Management approach Download the brochure.

LEVEL TWO Advanced BPM
Develop the insights and techniques to align all processes with successful
outcomes, and in doing so create the capability for the organisation to win the
triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond
the triple crown into the Fourth Wave of BPM to way exceed the benefits derived
from 3rd Wave approaches such as Six Sigma and Lean. Create the game plan
that reaches and convinces the Lead team for immediate success.

Understand the concept of
Successful Customer Outcomes and review recent case studies of global
champions.
Define Successful Customer
Outcomes for any process, product or service.
Create the 7 step action
plan for crafting Successful Customer Outcomes.
Develop the SCO mind map for
any process, product or service.
Understand the substantive
difference between customer wants, desires and needs.
Learn how to identify
clearly customer needs and expectations (even when the customer doesnt
know it themselves)
Understand Current and
Future State Process Models
Develop a Current State
Process Model individual, team and enterprise wide.
Utilise CPP Level One skills
(learned on Day 1) in conjunction with the Customer Expectation Management
Method (CEMM) and the Advanced Process Management approach to analyse the
Current State Model
Assess the Risk
factors (organisation and customer) identified in Current State Modelling
Develop the Risk Assessment
Profile against a matrix of the 8 key factors that drive performance
improvement
Prepare a Risk
Assessment Profile that informs the Future State
Develop and
substantiate an Action Plan to mitigate risks Download the brochure.

LEVEL THREE Advanced BPM
Understand and create the Process Innovation Landscape to completely redefine
the way processes are operated. By alignment with Successful Customer Outcomes
we will uncover the true potential of the process, and in doing so consolidate
triple crown wins i.e. simultaneously reducing costs, improving revenue and
enhancing service. Establish the right measures for continued success and
integrate these into corporate measurement systems e.g. balanced scorecard and
strategy maps.

Use Moments of Truth to
build the Innovation Landscape foundation
Create the Process
Innovation Landscape that can be used to support Strategic Goals
Uncover the untapped
potential of the process to create market differentiation and market
leadership.
Find the natural form of the
process within the process
Create the Strategic
Landscape of the process
Use the Strategic and
Process Innovation Landscape to:

Identify the best Tactical
Action that can be taken on a process
Identify a Process Roadmap
that takes us to a Market Leading position over time.
To leap the competition in
a single bound (Superman Innovation)
Develop the principles to
build an ongoing competitive Market Leader process profile that
continuously resets the market expectation.

Create a Future State
Landscape
Quantify business
benefits of the Future State (typically double digit improvements to
costs, productivity, revenues and service within 90 days)
Prepare the means to
integrate CEMM and Advanced Process Management into the Strategic and
Operational objectives of the organisation.
Compile the Plan of
Execution Download the brochure.

TESTIMONIALS
"I would like to thank you for a wonderful experience for me to know the
nuances of ABPM. Taking us to a new level on how to view processes &
implement by way of sharing your wealth of experience and enlightening us with
the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India
"Exceptional
and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida
"Simple
and different concepts which is path breaking and easy to understand and
deploy" Director Business Consulting, Chennai
"Excellent
- he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia
"I
want to thank you for the great content and coaching that you provided, the
concepts resonated even more clearly when presented with your enthusiasm and
experience."
Director, H&R Block, USA

"I really enjoyed last week and really learned a lot. I feel I had a
Eureka moment yesterday when the whole process diagnostics suddenly clicked
into place. I remember you saying that once you grasp this then you will never
look at processes in any other way. I am now actively evangelizing the CEM
approach with our team.
Senior Analyst, Investment Bank, London
Steve
led the best training sessions I have ever taken in my 20+ years as a professional.
After those sessions I was able to have immediate impact on my organization.
Steve is a very sharp, personable, interesting individual, and a real pleasure
to work with. I continue to remain in regular contact with Steve and consider
him an invaluable resource on BPM and on change management in general.
Mark Barnett ,
Director of Global Process Practice , ACN, Inc.

Steve is an inspiring global thought leader in the Business Process Management
(BPM) space. He is a creative visionary, working on the edge of breakthrough
business change."
Kenneth Mortimer,
Principal , MBA & Associates Ltd
"Having
had a chance to read through all of the delegate feedback forms in full it has
become apparent that your workshops in particular were amongst the most well
regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the
instructor. The training was simply fantastic, because Steve has that rare
ability to connect with his trainees. Not only did I walk away from the
training with a new perspective on Business Process Management, but I walked
away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the event and you came out as the most
highly regarded."
Conference Producer, IIR International

You are the tops! Everyone in the field should be exposed to the techniques
experienced in this course.
Director - Process Management
Steve is
a true guru and mentor in the field of Business Process Management. What I've
learnt from Steve and The BP Group in a short space of time has greatly
benefited my understanding of advanced process management. Always accessible
for advice, always campaigning to change how organisations view how they
operate, Steve is a real asset to the BPM community and long may it continue.
Theo Priestley ,
Head of Business Process Management , Psingularity

Organized by BPGroup.org
Your hosts are the BPGroup.org, CityProcessManagement and Elements of Change.
The BP Group is a global 'not for profit' business club originally founded in 1992.
As a 'not for profit' the vision is to connect and network people
interested in significantly improving organisation processes and as a
consequence business performance.
Our mission is to help you improve individual and corporate performance through advanced process management.

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Ticket Info:  

• Early Bird (book early to avoid disappointment), £804.95
• Certified Process Professional - Levels 1, 2 and 3, £904.95

Official Website: http://londoncpp-upcoming.eventbrite.com