Kick Butt Conflict Resolution September 18, 2012

How good are you when you are under pressure, feel offended/ unheard, or notice that a conversation is
taking a turn for the worse?

In this 2.5 hour professional training you'll find out. You will be introduced to a 4-step system for staying calm, figuring out what the other person really wants - handling difficult/ annoying people with grace and skill.

This class is a foundations class (101) taught by Dian Killian, Phd, - a renowned communications trainer and one of our favorite specialists. She is the author of Urban Empathy: True Life Adventures of Compassion on the Streets of New York, and co-author of Connecting across Differences: A Guide to Compassionate Communication.

Official Website: http://www.lifelabsnewyork.com/conflict_resolution.html