Itil V3 Foundation Training And Certification Course January 17, 2008

Vibrant Serve in partnership with ITPreneurs announced its ITIL v3 Foundation training and certification course in January 2008, 17th to 19th at Bangalore. ITL1001 | ITIL® Version 3 Foundation Course

Certificate: ITIL® Foundation | Duration: 3 Days | Course Delivery: Classroom

Course Description

This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses.

The ITIL Version 3 best practice is composed of five core disciplines:

Service Strategy

Service Design

Service Transition

Service Operations

Continual Service ImprovementThese disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.Audience:IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System IntegratorsLearning Objectives:At the end of this course, you will be able to:
Identify the key principles and concepts of IT Service Management.

Identify the benefits of implementing ITIL in an organization.

Identify the Service Management processes and how they map to the Service Lifecycle.

Identify the basic concepts and definitions related to the Service Lifecycle.

Identify the activities and roles involved with the Service Lifecycle.

Identify the relationship of each component of the Service Lifecycle and how they map to other component.

Identify the factors that affect the effectiveness of the Service Lifecycle.Course Organizational Logistics: Course runs 08:30 – 5:00 each day

The exam will be scheduled from 4:00 – 5:00 on the last day

Prerequisites:

None, although a familiarity with IT service delivery will be beneficial.

Course Student Material:

Students receive a copy of the classroom presentation material.

Interested personnel can contact us at the below coordinates for further details.

Neetu Bansal
Vibrant Serve #768, 2nd Fl.,33rd Main,
14th Cross, J. P Nagar 1st Phase.
Bangalore-560078
Landline-+91 080 22455606
URL- www.vibrantserve.com

Official Website: http://www.eventsinindia.com/event/11215