ISO/IEC 20000 Foundation Course November 29, 2011

This course is delivered to your desktop 4.5 hours a day for 4 days.

16 PDUs Earned

Exams included.

Course Overview

This four-day Live Instructor Led online course is an introduction to the ISO/IEC 20000:2011 International Standard for IT Service Management. This course will demonstrate to the benefits of using an integrated IT Service Management System in the delivery of quality IT services to customers. This course also includes preparation for the ISO/IEC 20000 foundation certification examination offered by EXIN

Course Objectives

• Educate organizations seeking ISO/IEC 20000 certification

• The training provides best practices as outlined in ISO/IEC 20000 series of documents

• Demonstrate the Benchmarking of Service Delivery to an ISO/IEC 20000 Service Management System.

• Prepare individuals for the ISO/IEC 20000 Certification Exam

Who Should Attend

• ITSM Professionals

• IT Project Managers

• IT Support Staff

• IT Auditors

Official Website: http://www.onesourcepts.com