How to Counteract Crises When Customers Complain, Curse, and Create Chaos July 20, 2012

When your customers express anger, seldom is it about you. But their dissatisfaction is often an accurate snapshot of how they view your company at that moment. And the way your customers feel following an interaction with you or your employees can make the difference between whether they choose to continue to do business with your company or take their business to your competitor. Join Marigold Consulting for a 4-hour lunch and learn on Friday, July 20 at MicroTek Atlanta to discover how to solve this familiar customer conundrum.

During this session, you will learn a simple, practical method to (1) calm down an irate customer; (2) resolve the customer service challenge effectively; and (3) preserve your business relationship. Through interactive role plays, you will have an opportunity to explore how the method can be employed in everyday workplace situations. Your registration fee includes lunch and all materials.

Official Website: http://www.marigoldconsulting.com/CustomerLunchandLearn