HANDLING CUSTOMER SATISFACTION & DISSATISFACTION EFFECTIVELY July 7, 2009

Many of us do not have a proper customer management system to reach out to our customer. This course will enable you to demonstrate ISO 9001 requirement on customer satisfaction and dissatisfaction to your team or superior and eventually structure an effective customer management system for long term success.

Quality Management Representatives, Quality / Customer Service Managers, Executives, Engineers, Team-leaders, Supervisors and any other Managers who are tasked to handle customer complaint are welcomed.

Official Website: http://www.pqmseminar.com/workshop?id=20090708_hcsd