Free Webcast: Management Lessons from Mayo Clinic October 30, 2008

What Makes Service at Mayo Clinic Tick?

One of Mayo Clinic’s greatest strengths is “boundarylessness.” This refers to the cultural encouragement that employees step out of their organizational chart "box" to collaborate with others anywhere in the organization who can help them better serve their customers. This Webcast explores boundarylessness and other key guiding principles that help Mayo Clinic achieve exemplary levels of customer satisfaction.

Official Website: http://www.amanet.org/events/management-lessons-from-mayo-clinic/index.cfm?pcode=C99