Foundational Interpersonal Mediation Workshop - 20 Hours September 18, 2010

Who: St. Stephen’s Community House - Conflict Resolution Service
Dates: Sept. 18, 25 & Oct. 2, 2010
Where: Toronto, ON

In this three-day workshop, participants will develop skills and techniques to mediate interpersonal disputes quickly and effectively as a third party neutral. They will be introduced to a proven three-phase mediation model that helps people resolve their own conflicts by fostering mutual understanding and cooperation. The workshop covers:

• How to define conflict and different conflict resolution processes
• The concepts of interest-based (win-win) problem solving and
how to apply them in mediation
• Active listening skills and questioning techniques – restating,
reflecting and clarifying
• How to write S.M.A.R.T. agreements
• How to prepare for the mediation session
• Key communication skills to handle bias and deal with power
imbalances
• How to handle real-life situations through extensive role-play
scenarios that focus on all three-phases of the mediation model
• 120-page manual

The fee for the workshop is $600*.
• We provide group discounts and a sliding price scale for individuals and/or organizations with limited budgets.

For workshop registration or more information about our services contact us at (416) 925-2103 x 253 or [email protected]