Dispute Management Strategies Workshop 2011 November 14, 2011

Liquid Learning is delighted to present this TWO-DAY WORKSHOP. The workshop provides an in-depth and interactive learning experience to help develop skills and knowledge for you to:

Enhance capacity to deal efficiently with internal conflicts and structural changes
Improve relationships with clients, customers, colleagues and stakeholders
Deal effectively with potential litigation saving time and money
Build a Dispute Management system to prevent conflicts from disrupting performance and enhance business effectiveness
Allow best practice in preparing for complex negotiations, including those involving multiple parties
Learn theories to deal with difficult people in negotiations, positional bargaining, power imbalances, emotions and entrenched positions
Communicate more effectively and listen interactively
Deliver difficult messages to co-workers and external stakeholders
Conduct more effective performance management processes using collaborative problem solving
Respond to unreasonable demands
Manage complaints more effectively

For more information on the conference contact Liquid Learning directly by email at [email protected] , or by phone on (02) 9437 1311.

Official Website: http://bit.ly/qXfqrk