Dealing with Difficult People (U of M) April 24, 2009
St. Paul, Minnesota 55108
Tackle people problems with ease!
Course: How to Deal with Difficult People
Date: Friday, April 24, 2009, 9 a.m. - 4 p.m.
Location: U of M, St. Paul campus
Course overview:
Working with difficult people is not only frustrating and stressful, it can also cost you and your organization time and money. This course will help you develop the interpersonal and communication skills you need to recognize and respond to difficult behavior in co-workers, employees, supervisors, and the public. You will learn to separate people from problems, act rather than react, and shape and encourage acceptable behavior. The emphasis is on understanding why difficult people behave the way they do-and how best to deal with them.
Contact us at (612) 624-4000 or online at www.cce.umn.edu/certificateprograms/iec.
*This course qualifies for dislocated worker funds. Please contact your local workforce agency for more information.
Official Website: http://www.cce.umn.edu/certificateprograms/iec.
Added by ricex412 on March 30, 2009
Comments
chinasaobi81
I DID'T ATTEND D PROGRAMS,BUT I WANT TO KNOW MORE ABOUNT HOW TO HANDLY DIFFICUIT PEOPLE.I'M HAVING DIFFICULT IN MY RELANATIONSHIP & MY SISTER THAT I'M LIVING WITH.PLS I NEED U HELP THANKS.