Customer Service Excellence Course February 26, 2013

Excellence in client service is a key determinant for business success, especially in todays fast changing market place. This customer service course will provide participants with the knowledge and skills required to ensure that products and services are delivered and maintained to the standards your customers have come to expect. It will also provide participants with techniques essential for dealing with complaints and difficult situations whilst maintaining a strong focus on customer satisfaction. The workshop will enhance each participant's ability to handle interactions with customers and ensure that they have the confidence to enable them to implement best practice customer service techniques, delivering customer satisfaction whilst developing customer loyalty. Details of this event may be subject to change. Please visit http://cce.sydney.edu.au/course/cser for more information or to register.

Official Website: http://cce.sydney.edu.au/course/CSER