Customer Service and Professionalism October 14, 2008

CUSTOMER SERVICE AND PROFESSIONALISM

New and Veteran Dispatchers, Supervisors and Managers!

Dealing with call taker burnout? Wondering why you chose this profession? Why you make a difference? Why the public is important? Do you need an attitude adjustment?

Then this class is for you!

Instructor: Bonnie Stauffer, Oceanside Police Department

POST Plan IV

POST Course Control #1107-30874-07003

What Others Have Said About This Course

* "Bonnie is an excellent instructor! I would take a class Bonnie was instructing again. Actually I would take any class any time if Bonnie was the instructor!"
* "I thought Bonnie was very engaging and insightful. She presented the material in a way that drew most all of the attendees to participate."
* "All of my objectives were met...helpful hints and ways to deal with callers are always welcome, even for 'seasoned' dispatchers like myself."
* "The overall session made you walk away with a sense of pride for the job that may have been stomped out before."
* "This instructor is a breath of fresh air, I absolutely love this course..."
* "Funniest class I've ever attended; completely lost track of the time"
* "I would heartily recommend her class to co-workers and supervisors alike"

For additional information or questions, contact Melissa Hernandez at [email protected], or by calling 619.342.7344

Prerequisite: Must be currently employed by a public safety agency

For information about the training venue, Marina Village, click here

Classes presented by the San Diego Association of Public Safety Dispatchers are certified by the California Commission on Peace Officer Standards and Training and meet the continuing professional training requirements for California public safety dispatchers.

Official Website: http://www.eventbrite.com/event/149499156