Customer Service February 18, 2007

The winning customer service formula for the new century includes understanding the customer, learning how to put the customer first and leveraging the potential of every person who comes in contact with customers.
Each employee holds extraordinary influence over the customer relationship. Their interactions can attract new customers and keep existing ones
The certificate objectives is to support the participant with the know how to :
·Define Customer Service Concept and techniques
·Interact with customers to help them feel more comfortable and satisfied
·Deal successfully with difficult customers
·Ask questions to discover and meet customer needs
·Handle complaints, resistance and objections effectively and finally
·Build ad maintain customer loyalty

Official Website: http://ice-egypt.net/feb18-2007.php