Customer Experience Exchange 2008 November 23, 2008

What is the Customer Experience Exchange?
This practitioner-led Director’s forum is the result of an overwhelming number of requests from Customer Service, Contact Centre, Operations, Marketing and Sales Directors from across the globe.
To help propel your customer management strategies to success, our passionate team have created the ideal opportunity to help you transform your customer experience strategies into operational action plans.

What’s so great about it?
In a bid to better understand you and your needs, we’ve undertaken extensive research and built this unique event around real world examples, lessons learned and best practice from leading global organisations. Learn from

So take home practical lessons and real world examples from 30 global leaders and 16 practical case studies within 4 dedicated themes to choose from!
Speakers Include:
• Jim Burrell, Senior VP of European Operations, ENTERPRISE RENT-A-CAR
• Carlos Satorious, Chief Operating Officer, ORANGE BUSINESS SERVICES
• Soni Meckem, Senior VP Customer Experience, INTUIT, FINANCIAL SERVICES DIVISION
• Kip Knight, VP Marketing, EBAY NORTH AMERICA
• Johannes Hartmann, VP Global Consumer Understanding, UNILEVER, NETHERLANDS
• Andrew Clayton, VP & Operations Director, ALLIANZ INSURANCE UK
• Stefan Schaefer, VP CRM Business Enabling, T-MOBILE INTERNATIONAL

To register or for more information:
VISIT: www.CustomerExperienceExchange.com
CALL: +44 (0)207 368 9300
EMAIL: [email protected]

Official Website: http://www.iqpc.com/NL/customer/ediary