Creating Opportunities in Business Course June 6, 2011

In today's competitive environment, everyone in an organisation who deals with customers, needs to be aware of the contribution they can make on the bottom line.

Do you telephone or meet customers regularly? Do you have the opportunity to discuss new products and services?

Customers are often more willing to speak freely to a non-sales person, for example, an engineer, a technician or a customer service representative than they are to a 'sales person'.

This course is designed for those people who are new or need a refresher to the concept of 'sales' and do not have a sales background, but who offer additional products or services as part of their job role.

A facilitated course specifically designed to refresh and enhance essential behavioural and communication skills required for profitable customer focused telephone calls, meetings & presentations.

Official Website: http://www.thales-trainingconsultancy.com/course-details/creating-opportunities-in-business-course/