Conflict Resolution: Put the Gloves Down, Pick Up the Words August 22, 2008

Conflict is defined as tension between two opposing forces. Individuals have their own values, needs, interests and resources -- and sometimes they clash with others. Although it is a natural and inevitable part of work life, conflict is not always negative or destructive. When handled appropriately and constructively, it can contribute to organizational learning, improve interpersonal relationships and amplify productivity.

At the end of this course, you will be able to:
1. Analyze conflict and identify personal reactions to them
2. Resolve conflict using a systematic process of finding a win-win solution
3. Adjust communication style and adopt a listening stance into the interaction
4. Utilize respectful techniques during exchange of conflicting ideas

Who Should Attend:
1. Executives
2. Managers and Supervisors
3. Formal and Informal Leaders
4. Professionals

"What makes your classes so great is that you have tangible, workable strategies that we can make a part of our daily habits. Your classes have helped me tremendously. Thanks!"
Peter Fulford, San Francisco, CA

$267.00.

Official Website: http://www.paragonstrategies.com/conflictres.html