Conflict Resolution: Master the 'CALM' Approach February 23, 2012

5 General Recertification Credits

Conflict resolution skills are necessary to thrive, not just survive, under difficult circumstances. More often than not, managers get called upon to serve as mediators and are expected to strike a compromise between two opposing parties. A feat not easily accomplished when tensions are high.

Learn valuable strategies and practice the four-step "CALM" technique for adapting and communicating more effectively with your team members in times of conflict and change. You'll identify methods to keep your workforce cohesive and moving forward with new important initiatives. Plus:

-- Identify your natural conflict-handling approach
-- Evaluate the best approach and disarm conflict situations
-- Discover communication phrases that move conflict to resolution
-- Build collaboration and deal with difficult personalities

About the Presenter
Jill McGillen, owner of NEXT TURN, worked in a senior manager role for 15 years at a Fortune 500 company. During this period she learned the importance of a manager's influence and teamwork. Now as owner of NEXT TURN, it is her mission to help managers discover and utilize new strengths to build productive and satisfied workforces. NEXT TURNS's training and consulting organization works in the areas of Effective Leadership and Team-Building. From 2003-2008 Ms. McGillen wrote a work advice column, Ask Jill, for many Bay Area newspapers including the Oakland Tribune. The column now appears online and helps readers solve work issues. Clients include Stanford University, Carl Zeiss Meditec, Inc., East Bay Municipal District, Theravance Inc. and many others.

Official Website: http://www.nchra.org