Conflict Management Workshop July 14, 2010

When people work together, conflict is inevitable. How can we resolve conflicts so that everyone wins?
In our fun and interactive workshop, you will learn:

· The causes of conflict
· To separate the problem from the person
· Five conflict management styles
· Ways to control nonverbal communication
· Fair vs. unfair fighting
· How to send a clear message

"Great interaction, creative exercises - thank you!"-- C. Brennan, Training & Development Specialist, Wescom Credit Union

"Role-playing made it a fun,, comfortable learning environment!" -- W. Bon Viso, Manager, FedEx Ground & Home Delivery

This Conflict Management workshop is part of our monthly Compass Series leadership development program, emphasizing leadership and team-building. Supervisors, managers, and HR professionals will all benefit.

Our Compass Series workshops have an interactive format with discussion, exercises, activities. Meet an accountability partner who will encourage and support you throughout the month. Set specific goals to help you and your organization succeed. You can't afford to miss this workshop!

HR Professionals: This workshop has been approved for 3.25 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org .

Official Website: http://register.tools2succeed.com/