Communication Know - How: Develop the Skills to Master InterCommunication Know - How: Develop the Skills to Master Interpersonal Interactions - Webinar by TrainHR October 11, 2012

Overview : In today's challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your desired results. In this webinar you will discover the basic competencies critical to solid work relationships and career success. All good leaders share the same quality: good communication know-how. Through observation, trial and error, or schooling from mentors, they've mastered the communication know-how to connect with people in ways that yield positive results. It takes a lot of concentration and determination to be a great communicator. Old habits are hard to break, and if your communication habits are as bad as many people's are, then there's a lot of habit-breaking to do! Communication involves both sending and receiving messages effectively. In this session you will learn how to communicate with clarity, confidence and credibility; build rapport with others; listen so other feel heard; and use a model for effective communication.

Why should you attend: How often do you hear "It's a communication problem" as an answer to why something screwed up, was not done, or done incorrectly? The mistakes, wasted time, and conflicts communication problems cause cost billions of dollars in business settings and damage relations. Your communication skills most likely determine your success and satisfaction inside and outside the workplace. When we misunderstand and/or are misunderstood then conflicts occur, feelings are hurt, assumptions are made, and misconceptions prevail. Lack of communication know-how often is the root cause of upset customers, team conflicts, mistrust and broken relations. Effective communication is needed to make sales, maintain good will, provide excellent customer service, lead and influence others and create trust and cooperation. In this webinar you will learn the know-how to develop the skills to master interpersonal interactions. Armed with this knowledge you will be able to influence others, handle disagreements, send better messages and gain trust and cooperation.

Areas Covered in the Session:
Learn How to Build Rapport and Achieve Trust
The Four Elements of Credibility and Authority
The Seven C’s of Communication
Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others
Identify and Avoid Communication Mistakes
Understand and Use Others’ Thinking Style Preferences to Influence
Create Ways to Be a More Effective Team Member and Leader by Using Communication know-how
Identify Behaviors That Build Trust
Assess and Sharpen Verbal and Nonverbal Behaviors and Skills
Identify Listening Barriers and Their Impact Ask Good Questions to Improve Listening Skills and Relationships

Who Will Benefit:
Human Resources Professionals
Customer service
Management
Supervisors
Sales and Marketing

Ben Adkins has provided tools for increased effectiveness to organizations, teams and individual employees since 1985. He has presented more than 2,800 seminars, workshops, keynotes and management retreats throughout North America, the UK and Africa receiving rave reviews and outstanding evaluations from diverse groups of large and small audiences. His primary focus is workplace conflict management, leadership development, communication effectiveness and productivity improvement. He is a master trainer with Mediation Training Institute International; a Distinguished Faculty Award recipient from the National College of District Attorneys; Vice President of the Tarrant County Association of Mediators; Fort Worth Business Press columinst; author and consultant.

Official Website: http://bit.ly/O6qwoo