1st floor 5 Southampton St Covent Garden
London, England WC2E 7HA

The Facilitator:
Charles Chang (FBCS, CITP), Director, Oaksmill Limited

Based on the Thomas Kilmann Conflict Mode Instrument (TKIĀ©) which is the leading instrument for assessing conflict resolution behavioural preferences

Charles Chang will describe an extremely useful tool to help you understand the underlying behavioural issues behind conflicts and how to move to a win-win collaborative position.

Charles will provide answers to some of the questions below:

- What can employers do to provide a positive environment and prevent conflict?
- How can employers and employees recognise and avoid potential conflicts?
- When conflict cannot be avoided how do you reach a resolution?

With this knowledge individuals are better equipped to analyse a conflict situation and determine how to handle it positively and productively, and often to mutual benefit..

The original advert is here: http://www.nlondon.bcs.org/

Please note that you will need to book your place by registering via the website.
Be sure to book early as the number of places is limited.

Official Website: http://www.nlondon.bcs.org/

Added by ElaineBCS on July 6, 2009

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