Certified ISO 20000 Implementer & Internal Auditor's Course at Bangalore November 17, 2011

Certified ISO 20000
Implementer & Internal Auditor's Course
Dates: 18th, 19th & 20th Nov 2011 at Bangalore

Hurry! Register Today.

ISO 20000, the International Standards for IT Service Management System (ITSM) has assumed significant importance in ensuring business growth through improved client satisfaction. Internal Audits are mandatory requirements of the standard.

Certified ISO 20000 Implementer and Internal Auditor Course will help ITSM Implementers and Internal Auditors to implement ISO 20000 and conduct effective internal audits against the standard. The participants will also have access to world class eLearning program on ISO 20000 and Internal Audit from Adaptive Processes.

This program saves 1 day for the participants as otherwise they need to attend 4 days of classroom sessions if conducted separately.

Course Highlights: Faculty with significant hands on implementation and auditing experience, eLearning, Best in class course-ware

Target Audience: Management Representatives, IT Service Managers, IT Heads, IT Managers, IT Service Managers, Quality Managers, Quality Analysts, Quality Executives.

Faculty Profile: Faculty is a Certified ISO 20000, 9001, 27001 Lead Auditor
Our faculty has consulted, implemented and audited ISO 20000, ISO 27001 and ISMS for many clients. He has conducted more than 40 inhouse and public workshop trainings on ISO 20000, 9001 and 27001.

Fee Details:

Rs. 9,500 + 10.3% Service Tax for per participant.
(Includes Course Material, Access to E-learning Portal, Lunch, Tea / Coffee / Cookies.)

Subject to availability of seats. Terms & Conditions
Registration is first come first serve basis.

All participants will receive eLearning access for ISO 20000 and Internal Audit worth Rs.5000.
All participants will also get 10 ISO 20000 Implementation and Audit Templates worth Rs.6000.

REGISTRATION:
Confirm your seats by emailing to [email protected].
Download the Registration Form and send us back duly filled with payment.

Time : 09:30 am to 05:30 pm

Venue:

Will be Confirmed to the Registered Participant

For any clarifications, Please contact:

Mrs. Jayashree Sharma
M: +91 9901133600
T: +91 80 26630622, 22459941
E: [email protected]
W: www.knowledgeworks.co.in

Course Contents

Day 1:
• Course introduction
• Need for management systems
• Understanding ISO 20000
• Clauses of ISO 20000
• Test on ISO 20000

Day 2:
• Steps for implementing ISO 20000
• ITSM Manual
• Developing processes
• Developing CMDB
• Certificate Examination

Day 3:
• Principles of Internal Auditing
• Preparation of Audit Checklists based on ISO 20000
• Auditor Role plays based on Case study
• Certificate Examination

Official Website: http://www.knowledgeworksindia.com