Call Centre & Customer Management Expo September 20, 2010

Call Centre & Customer Management Expo is one of the contact centre industry’s biggest UK events, with exhibitors covering every aspect of contact centres you can possibly imagine, and some you probably can’t!

Sword Ciboodle will be on hand with our partner Capgemini Consulting UK to introduce Love Your Agents, our unique user interface software which redesigns the way in which users interact with their agent desktop.

We all know that people absorb, process and interpret information in different ways. Now think about your contact centre user interface: is it suited to the needs of your agents? What impact does it have if they are using a UI that they are not comfortable with?

Come and meet the Ciboodlers and Capgemini Consulting UK to discover how implementing UIs tailored to suit your individual agents can improve conversion and cross selling rates, shorten average call handling time, increase first contact resolution and reduce training times.

You can also join us in the Customer Management Technology Theatre at 3.40pm on Wednesday 22nd for “If you love your agents, set them free’, and hear how happy agents = happy customers.