Call Center Week Summit January 24, 2011

We recently surveyed our audience from past Call Center events and due to the overwhelming response, the January 2011 event will cover the most pressing issues that you face in your call centers, including:

Using Customer Service as a metric in call centers

Expanding your customer reach through social media

Ongoing training and development of your call center staff and improving agent productivity

Improvement of the overall customer experience

The emergence of live chat programs and implications on operations

Financial analysis and budgeting of call centers and their initiatives

This is the Call Center conference you and your organization should not miss!

Please use code EDIARY when registering!

Official Website: http://www.callcenterevent.com/Event.aspx?id=373318