Book Signing: "Upgrade" December 7, 2008

Come and meet the author of the world's newest customer service strategy book. Pick up one of the first copies of UPGRADE, The Seven Premium Principles Of Customer Service. Are you tired of dreadful customer service? It has become an epidemic in American business. UPGRADE aims to solve the sub par service dilemma by offering a premium service strategy that can be put to use immediately. Your employees will thank you and your clientele will show their appreciation with loyalty and referrals. Book Price: $13.00 for softcover $17.00 for hardcover.