Beyond Netiquette: Communication Tips for the Digital Age November 9, 2010

Though policies regarding use of electronic resources in the workplace are now common, policy and practice are not always aligned. Digital Natives - those who have grown up with the new technology - are comfortable with all things digital, but may be missing the nuanced social and writing skills essential to client and team relationships. Discover the secret to maintaining high standards of communication practices in the face of a rapidly evolving digital workplace.

You'll collaborate with your colleagues to identify typical digital blunders, create approaches to prevent and repair them and examine a framework for matching the best means of communication to the situation at hand. Learn to shape the digital workplace culture to support productivity, customer satisfaction and team effectiveness as well as mitigate reputation damage.

About the Presenter: Marla Rosner, principal of InstillLeadership, has excelled as an organizational development and training professional for 20 years.

Official Website: http://www.nchra.org