This is the 3rd Annual Summit to discuss the adaptive crafting of an SLA in the dynamic and ever changing service environment. Find out how you can provide an effective set of guidelines for developing an internal audit function and how to devise the legal framework for an outside professional service.
Important Contributions From:
Senior Vice President &
Axis Bank Ltd.
HSBC Insurance (Brokers) Ltd
Chief Financial Officer
Senior VP & Head Operations
Birla Sun Life Insurance
Director – IT
General Manager Corporate IT
Mahindra & Mahindra
Vice President - Legal & Company Secretary
Shoppers Stop Ltd.
Head of Operations (Ground)
Blue Dart Express Ltd.
Sr. V.P. for Operations & Service
Kotak Mahindra Old
Mutual Life Insurance
Some of the highlights of the conference include:
Setting the business context for SLA
Understanding the legal structure of a SLA
Preparing the business for SLA
Building the content of the SLA
Selecting your service provider efficiently
and managing the tendering process
Negotiating the SLA
Successfully implementing and managing the
SLA in a commercial context
Measuring and monitoring performance and
incrementally modifying the agreement
Penalties and security controlling risk and
providing incentives for performance
What are the challenges in implementing SLAs
How to maximize gains from vendors through
How to foresee the possible challenges and
making the appropriate provision for the same
How to clearly define the rewards and
penalties for surpassing/failing to meet the
We hope this conference would be of interest to you and look forward to your participation.
Take advantage of our early bird discounts and register today!
For speaking & sponsorship opportunities contact Ramesh Chetwani: +919820228030
For registration contact Prinu Mathew: 91-22-4082 0181
Email us at: [email protected] or
Visit our website www.informedia-india.com
Official Website: http://www.annual-sla.com
Added by Informedia-India on April 16, 2008