3rd Annual Service Level Agreement 2008 - Operationalizing Your Contract July 8, 2008

This is the 3rd Annual Summit to discuss the adaptive crafting of an SLA in the dynamic and ever changing service environment. Find out how you can provide an effective set of guidelines for developing an internal audit function and how to devise the legal framework for an outside professional service.

Important Contributions From:

B. Gopalakrishnan
Senior Vice President &
Head (Law)
Axis Bank Ltd.

Arup Majumdar
Former CEO
HSBC Insurance (Brokers) Ltd

Abhijit Sen
Chief Financial Officer
Citigroup

Snehal Shah
Senior VP & Head Operations
Birla Sun Life Insurance

Anil Vaidya
Director – IT
Philips India

Ramchandra Nadkarni
General Manager Corporate IT
Mahindra & Mahindra

Prashant Mehta
Vice President - Legal & Company Secretary
Shoppers Stop Ltd.

Arun Kulkarni
Head of Operations (Ground)
Blue Dart Express Ltd.

Hitesh Veera
Sr. V.P. for Operations & Service
Kotak Mahindra Old
Mutual Life Insurance

Some of the highlights of the conference include:

 Setting the business context for SLA
 Understanding the legal structure of a SLA
 Preparing the business for SLA
 Building the content of the SLA
 Selecting your service provider efficiently
and managing the tendering process
 Negotiating the SLA
 Successfully implementing and managing the
SLA in a commercial context
 Measuring and monitoring performance and
incrementally modifying the agreement
 Penalties and security controlling risk and
providing incentives for performance
excellence
 What are the challenges in implementing SLAs
 How to maximize gains from vendors through
powerful SLA
 How to foresee the possible challenges and
making the appropriate provision for the same
 How to clearly define the rewards and
penalties for surpassing/failing to meet the
expectations

We hope this conference would be of interest to you and look forward to your participation.

Take advantage of our early bird discounts and register today!

For speaking & sponsorship opportunities contact Ramesh Chetwani: +919820228030
For registration contact Prinu Mathew: 91-22-4082 0181

Email us at: [email protected] or
Visit our website www.informedia-india.com

Official Website: http://www.annual-sla.com