3rd Annual Call Center Summit January 27, 2008

3rd Annual Call Center Summit
Leveraging Measurements And Technology To Drive Performance And Improve The Customer Experience
January 28 - 31, 2008* Colonnade Hotel Coral Gables* Miami, FL
http://www.iqpc.com/us/callcentersummit

From the creators of the SOLD OUT Call Center Week - we bring you the 3rd Annual Call Center Summit January 28-31 at the Hyatt Coral Gables in Miami, Florida. This year’s annual conference promises to be another exiting Call Center IQ event and you can expect the same standard of quality that you received at Call Center Week!

This conference is primarily big-think on how to make the call center a strategic competitive advantage, so bring your marketing, sales, operations and financial executives – they’ll all identify how they can benefit from a well managed customer experience, how they can better support it and how critical your operations are to delivering Brand-aligned Service.

This Summit will cover:

•Innovative processes and metrics and how Six Sigma can help rather than hurt service
•Reducing turnover and novel approaches to staff motivation
•Dozens of leading and bleeding edge technologies accompanied by users who will honestly tell you what works and what doesn’t
•Approaches to producing actionable operations and Voice of the Customer information and insight rather than more data to be buried under
•How to demonstrate the bottom line impact of enhancing the customer experience

Reserve your seat now by calling 1-800-882-8684 or by visiting us online at http://www.iqpc.com/us/callcentersummit

Official Website: http://www.iqpc.com/us/callcentersummit