2nd Annual International Conference: Service Level Agreement July 30, 2007

Service Level Agreements (SLAs) focus on measuring and managing productivity and service quality improvement for IT outsourcing and are the key to determining the true value of an outsourcing engagement.

An effective SLA can help to ensure that the outsourcing vendor is helping the customer meet or surpass business and technology service levels, which in turn leads to increased productivity and flexibility, and improved standardization and capacity.

As SLAs increasingly become an important part of the vendor selection process, organizations will want to ensure that they are working with an experienced vendor that knows how to construct an SLA that serves the customer’s best interests.

In this conference Presentations & deliberations explain best practices for structuring, implementing, and successfully managing SLAs, and how help organizations meet today’s enterprise demands. By attending Service Level Agreements & Management conference, IT professionals will be able to implement SLAs effectively, allowing them to successfully manage an entire range of process, from defining SLAs and monitoring compliance to collecting and analyzing performance data and addressing the key challenges.

Once successfully implemented, SLAs also enable proactive management ensuring that they meet or exceed expectations. As a result, the IT services delivery systems are closely aligned with business requirements and continuously enhance your service Quality.

Official Website: http://www.informedia-india.com/client/index.aspx?sub=program&id=conference&ConfID=84