Workshop on How to Manage Offshore Support Relationships? August 8, 2008

If you are responsible for delivering results using offshore teams, I bet you will encounter many challenges. This workshop will help you, overcome these challenges successfully.

You wish to improve offshore productivity; if you do not, business value of offshoring will disappear. Turnover rate is high – just when you think you have trained your offshore team, key members move on; your training cycle begins all over again. You stay up late or get up early for telecons and video conferences and wonder how long you can go on with this life style. You walk away from these telecons thinking that you have reached consensus and commitment since the staff at the other end of the conversation said “yes”; but, you find out later that it was not the case after all. A “yes” did not really mean a “yes”. Decisions get delayed due to email turnaround times going back and forth on clarifications.


Sath Sathyanarayan, has spent much of the past 30 years dealing with offshoring issues. He worked in the trenches (including setting up a worldwide offshoring network for a Fortune 1000 corporation), and has advised dozens of companies on offshore outsourcing strategies and implementation. And recently he has written one of the definitive guides to offshoring success.

What previous attendees have to say about the Workshop?

1. "Have seldom seen such a relevant, easy to understand and comprehensive course tailored to enable success in this globalization era, especially for managers or anyone new to offshoring."

2. "Refreshing and insightful. The case studies were absolutely on the mark. An absolute must for any member of your offshoring or executive team, they'll hear it from the voice of experience."

3. "Informative, helpful perspective, particularly about cultural aspects."

4. "Sath was very familiar with the challenges of offshoring. His insights and things to think about were very valuable"

5. "Beneficial to any global organization regardless of work type. The exercises reinforced and promoted involvement on the topic. I learned that communication is a hurdle that can be overcome when you better understand the audience."

6. "Informative. good team sharing experience. Found it interesting to hear what other people's issues are and how they are handling them. I enjoyed the day--you kept me engaged!"

7. "Applicable, real world discussions. Case studies and exercises were excellent."

8. "Helped me understand what is important to our offshore counterparts in the work environment. I learned about their reluctance to give bad news, and employee retention guidelines"

9. "Action planning was helpful along with practical insights of the facilitator."

Official Website: http://www.offshoringsuccess.com/