Straight Talk: Dealing with Entitlement in the Workplace August 18, 2010

1 CPE Credit

Entitlement attitudes in today's workplace can be a difficult management problem or an opportunity for constructive discussion and problem solving. Which way do you want to go? In this talk you will:

* Explore the meaning of entitlement and why it can be a big challenge for managers and employees today
* Brainstorm the ways entitlement attitudes manifest in the workplace so they can be recognized and addressed
* Learn four ways to communicate constructively when common entitlement issues arise
* Take away agendas to help keep discussions on a constructive track, especially when they become difficult

As long as people work together there will be a need for straight talk. Arm yourself with tools for success.

Speaker
Christine Silver, Management Consultant, Silver Business Solutions, is a management consultant with a background in Human Resources and training. Her group training and one-to-one coaching expertise cover the following skill areas: leadership development, effective communication, team development, interview and candidate selection, and conflict resolution. Her experience as a one-to-one coach has helped managers in their performance management efforts. Christine has a bachelor's degree in Child Development from San Jose State University and a certificate in Human Resource Management from University of California, Santa Cruz.

Official Website: http://www.nchra.org