Straight Talk: Dealing with Entitlement in the Workplace March 9, 2010

1.5 CPE Credits

Entitlement is a management problem. Managers paid to deal with management problems often do not, instead lobbing the issues to Human Resources to put into place a program or a policy to deal with the problems. In the case of entitlement, the best policy is straight talk.

Take away strategies for addressing entitlement in the workplace with professionalism and confidence, and:

* Explore the meaning of entitlement and how it has changed over time
* Brainstorm ways entitlement attitudes manifest in the workplace
* Learn four ways to deliver straight talk for common entitlement issues
* Take away agendas to keep managers on track in difficult conversations

As long as people work together there will be a need for straight talk. Arm yourself with tools for success in this difficult area.

Speaker
Christine Silver, Management Consultant, Silver Business Solutions, is a management consultant with a background in Human Resources and training. Her group training and one-to-one coaching expertise cover the following skill areas: leadership development, effective communication, team development, interview and candidate selection, and conflict resolution. Her experience as a one-to-one coach has helped managers in their performance management efforts. Christine has a bachelor's degree in Child Development from San Jose State University and a certificate in Human Resource Management from University of California, Santa Cruz.

Official Website: http://www.nchra.org