Skipping the EEOC: Managing Workplace Conflict February 11, 2009

For every 50 people in the workplace, there is at least one simmering pot employee ready to boil over. Learn techniques for spotting these situations and addressing the underlying issues before they turn into charges by the Equal Employment Opportunity Commission (EEOC) and take up valuable organizational time and money.

Find out how to work with the EEOC's mediation process and how mediation can address employee disputes more effectively than traditional EEO/Human Resources' methods. You don't have to spend 90% of your time on 10% of your employees, even if you feel there aren't any viable options, there are. Get tips for putting repeat issues to rest once and for all, and:

-Assess if you have employee disputes "covered"
-Avoid spending countless hours "helping" an employee wanting your attention on an ongoing basis
-Learn 10 tips from an EEOC insider on how to maximize the EEOC mediation process

Speaker: Kathryn Schear is a former EEOC mediator with a M.A. in Conflict Resolution, who has mediated over 500 workplace disputes and has over seventeen years experience successfully resolving complex workplace disputes. She has started her own practice called, "Work it Out Dispute Resolution Services". "Work it Out" offers a pragmatic results-oriented approach to resolving internal employee conflicts. She has written for Workforce Management's On-Line Magazine and All Business.Com about tips for employees and employers on navigating the EEOC mediation process, and recently been interviewed for the Career Section of the San Francisco Chronicle on topics related to Conflict Resolution in the workplace.

NCHRA Members: $45 / General: $55.

Official Website: http://www.nchra.org