Root Cause Analysis: Find the Right Problem to Solve February 15, 2012

1.5 General / Strategic Recertification Credits

Root Cause Analysis (RCA) first entered the lexicon of HR through the field of occupational safety and health. Now a common investigatory tool for identifying the underlying causes of why an accident or near miss occurred, RCA presents a universal method for identifying and preventing any organizational problem -- including those involving HR issues.

Find out how RCA can be used, for example, to explain why a particular facility has experienced several harassment claims, or why a high rate of employee error takes place despite adding training programs and conducting regular performance reviews. You'll also learn how to:

* Identify the different options for conducting RCA
* Avoid the misuse of RCA -- potentially resulting in substantial liability
* Examine the pros and cons of using RCA
* Explore a promising development - the use of root systems solutions analysis

About the Presenter
Jeffrey M. Tanenbaum, Partner, Labor & Employment Practice Leader, Nixon Peabody LLP, chairs the firm's labor and employment practice group and the firm's national Occupational Safety & Health (OSHA) team. He represents employers in employment and labor relations litigation before state and federal courts and administrative agencies. Jeffrey has extensive experience in, and has written and lectured on, OSHA, Cal-OSHA, MSHA, discriminatory and negligent hiring, wrongful termination, employment discrimination, collective bargaining, and arbitrations.

Official Website: http://www.nchra.org