From Conflict to Resolution: A Practical Approach March 17, 2009

1.5 CPE Credits

Conflict happens, especially in times of uncertainty and turmoil. While we cannot control the circumstances, we can control ourselves. In the midst of a conflict, someone needs to take the high road. Wouldn't it be great if that person were you?

Positively resolving conflicts requires more than fighting it out, running away or poking fun-common reactions that only escalate problems-instead, try a more constructive approach. Learn to create an environment where people can resolve conflict without fighting, and a tried-and-true system for facilitating resolution when you need to step in. If you've ever found yourself stuck in the middle of two feuding employees, it's time to get unstuck, and:

-Identify common behaviors that arise during conflict and why the Assertive Approach is the most effective
-Use two problem-solving models to address different magnitudes of conflict
-Objectively address concerns using the "describing" tool

Bring a colleague or friend and get entered in a raffle to win a copy of Marty Brounstein's book, "Communicating Effectively for Dummies".

Speaker: Christine Silver, PHR, is a management consultant, trainer and coach. Her 15-year career in human resources includes a rich variety of training and development experiences and roles. Since 2002, she has worked closely with Marty Brounstein, consultant, speaker, author, and principal of The Practical Solutions Group. Her expertise covers: interviewing and candidate selection, leadership development, effective communication, making presentations, resolving conflict, and managing up.

NCHRA Members: $15 / General: $25.

Official Website: http://www.nchra.org