Customer Relationship Management Training CRM Training Dubai May 2, 2009

Objectives:
By the end of the program, participants will be able to:

Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.

Determine the uses and objectives of a CRM system.

Recognize best practices in implementing a CRM strategy.

Use CRM for improving marketing, sales, customer service, and customer contact.

Official Website: http://www.meirc.com/programs.php?id=1012