Customer Relationship Management: CRM Strategic Roadmap by Meirc Dubai June 15, 2013

Program Objectives:

By the end of the program, participants will be able to:

Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Apply CRM for improving marketing, sales, customer service, and customer contact.
Use Social CRM to drive collaboration among salespeople to increase their effectiveness.

This Program is designed for:
Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.

Official Website: http://www.meirc.com/programs/sales-and-marketing/1809-customer-relationship-management-crm-strategic-roadmap.html